Worldwide offers a wide variety of educational and training services for all aspects of vehicle inspection, maintenance and repair programs, encompassing hands-on and classroom-, Web- (online), and computer-based curriculum on a variety of vehicle emissions and safety Inspection/Maintenance (I/M) topics that are designed to increase the effectiveness of I/M programs by improving the knowledge of its representatives.
Instruction focuses on the I/M workforce, including training for repair technicians, customer service representatives (CSRs), I/M program regulators and program trainers. The nature of the training is performance-based, with focus on practical experiences of each respective job. The Worldwide Training Program is a unique component to Worldwide’s I/M program management services that is intended to emphasize the maintenance side of an I/M program and its significance.
Repair related training topics are kept relevant with current field issues through test data and repair effectiveness analysis, as well as structuring sections of the curriculum towards high-volume problems and related repairs. ASE-style quizzes and final exams, as well as classroom-based lab exercises are designed to emphasize current issues and prepare the students to meet real-world needs.
A hands-on component (classroom- and computer-based) effectively delivers information that pertains to on-the-job needs, issues and experiences, including simulated environments to teach the students about potential faults and errors that may arise during an inspection or repair. Using this approach helps ensure the training stays current with industry needs and is specific to each program.
High Quality Training Videos
Worldwide produces video-based training (VBT) programs which are incorporated into various training programs. Video segments are used to augment animated sequences, show actual procedures, or simulate common situations. Video-based training is also used as a way to capture a particular training event and then have that event available for replay at a later time.
Technical newsletters and articles are a medium used to communicate emerging technological issues, improved diagnostic strategies, and provide information that will address issues that are prevalent in the vehicle emissions repair industry.
Distance Learning and Computer-Based Training (CBT) Examinations
Worldwide establishes an informational distance learning objective that seeks to offer full research materials to prospective inspectors/technicians via the website. Furthermore, distance learning objectives are reconciled with hands-on training requirements that assess the knowledge of each student and their ability to translate that knowledge into applied skills required for performing their prospective roles in the field.
Finally, proficiency and certification examinations are given to all prospective inspectors/technicians to verify their retention of the knowledge necessary to ensure the integrity and legitimacy of their respective program throughout its operations.
Readily Available Training Services
The proposed WEPTP CBT courses will be far more than a simple set of electronic textbooks that the student will be required to download and read. While the training material will be readily available for reference and study from the NH website, the actual CBT training programs will be an interactive, skills-based, dynamic training experience that will not only duplicate the necessary tasks required of the inspector or repair technician to fulfill their responsibilities, but will provide the necessary background information as to why a particular routine must be completed in a specific way and exactly how to achieve the expected outcome.
Computer Based Training is available for “Hands-On” courses. CBT training incorporates features that are similar to Web-based training; however, CBT training is unique in that it is customized to be delivered on a particular piece of equipment, providing a hands-on learning experience for the technician. Since the vehicle inspection and much of the vehicle repair procedures will be done through the equipment, CBT “hands-on” training will focus on only the procedures an individual is expected to perform.
Due to the capability of Worldwide systems, CBT is not only made available through the equipment, but each exercise and related step is validated during the training program as having been completed successfully or not. If a student does not complete a procedure as outlined, the training program will stop the progress and provide further direction so the student is able to properly complete the required steps.
This hands-on type of training procedure allows for interaction between the student and the training program as well as provides an opportunity for the student to verify their understanding of system operation at critical points through a process. Once the student has properly answered the question(s), the training program will allow them to continue.
Each step and question/answer will be logged as part of the training program, thus allowing a comprehensive review of the student’s performance at the end of the course.
Training Effectiveness Index and Repair Effectiveness Index
The Training Effectiveness Index (TEI) and Repair Effectiveness Index (REI) are vital tools for any I/M program that are utilized to determine the successes of the training programs and to condense and contract the program through program statistics to reveal weaknesses in the training program.
As the program becomes a settled establishment, higher statistical observation will occur, gathering more and more numbers that will help to reflect the effectiveness of not only the entire training program, but also of its essential parts, such as individual test modules and/or instructors. By utilizing the TEI and REI effectively, Worldwide will be able to rectify shortfalls in the training program that will help to modify and secure a better objective and more effective implementation of training materials.
Training effectiveness determination is a complex process that is most accurate when separated into three distinct areas, each of which provides insight into various aspects of a training program:
- Training Effectiveness Index for Examinations;
- Training Effectiveness Index for Individuals Performing as Required;
- Training Effectiveness Index for Training Courses Achieving the Required Outcomes;
If any question/answer combination appears to be missed at an unusual rate, as compared to the other question/answer combinations for a particular training program, then a review of the question and related training material will be initiated and modifications made. If the course is instructor led, an evaluation of the instructor’s performance will also be tied in to the quiz/test effectiveness score. If a trend develops where a particular instructor is identified as a common element in an otherwise non-directional pattern, the instructor will be provided an opportunity to improve their content understanding or delivery technique for the particular subject area.
A Repair Effectiveness Index (REI) contains statistics tracked on the number of vehicles submitted for a retest after repair by a repair facility.
An REI identifies the percentage of vehicles passing the first retest, the percentage requiring more than one repair/retest trip before passing, and the percentage receiving a waiver (conditional pass).
Because I/M test failures are always identified, any trends that emerge through monitoring the REI of the overall program and the REI of individual shop/repair technicians will be identified and if the trend is related to any particular training subject (for example, higher than normal retest failure throughout the program due to engine misfire problems), then that training component will be modified to address the specific issues being seen in the field.